RETURNS & REFUNDS
WHAT IS YOUR RETURNS POLICY?
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date. We however recommend that your item is sent back within a maximum of 7 days of receipt to ensure it will be returned to the original location on time. If you would like to exchange an item, you will need to return it and place a new order. Simply go to ‘My Orders & Returns’ in your Prodigy account to arrange a return, or contact our friendly Customer Service Advisors for assistance.
In case of devolution assuming the general conditions of sales, please send the the item to the:
Yesterday and Tomorrow Lda
Rua do Pinhal 23-25 Sequeira
Braga, 4705-002 Portugal
With the email: firstname.lastname@example.org
WHEN WILL I RECEIVE MY REFUND?
As soon as your item is received and accepted, we will send an email to confirm the completion of your refund.
Refunds are issued via the original payment method and will normally appear within 15 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.
WILL SHIPPING & DUTIES BE REFUNDED ON RETURN?
The original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery at Place) country, taxes and duties are non-refundable through Prodigy. You may be able to recover these by contacting your local customs office directly.
The cost of the return is a responsibility of each client.
In case the client has ordered for an item withfree delivery, at the return of it, Prodigy will discount the value of the cost of the transportation board.
We call your attention to the fact that if you buy a few items that gave you the ONE FREE SHIPPING, the return of those items to the Prodigy brand will demand that the total transport value will be discounted, according to the price of the transportation board. That means, if you return one single piece in this specific case, it will be discounted from the total transportation value of your entire order.
HOW MUCH WILL BE CHARGED BY EACH TRANSPORT?
Each order of Prodigy products is unique and that´s why the sending costs varywith the size, height and final destination of each item.
This information will be present online while you shopping on our site.
WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK DELIVERY?
Once your order details are confirmed, your item will be carefully prepared and sent on the same day if you pay on or before 15:00 (BST). If you pay after this time, then we will send your item the next business day.
Normally the delivery takes between 24 hours and a maximum of7 days, depending on your location.
We will keep you updated with tracking information and an estimated delivery date.